Comprehensive Terms for Harold Hill Online Flower Delivery

Terms & Conditions – Florist Harold Hill Online Orders

Welcome to Florist Harold Hill: Online Flower Delivery Terms & Conditions

These Terms & Conditions ("Terms") apply to all purchases of goods and services made through the Florist Harold Hill website, whether you are ordering for delivery within Harold Hill or in the surrounding areas. By placing your order with us, you confirm that you accept these Terms and agree to comply with them. Please read these Terms carefully before making a purchase.

Order Process

1.1 Order Placement: Orders for flowers or related products can be made online via our website. After selecting the desired arrangements and delivery options, customers will be invited to provide delivery details and proceed to payment. We recommend double-checking all recipient and delivery information before submitting your order, as changes may not be possible once an order has been accepted.

1.2 Order Confirmation: Upon successful placement of your order, you will receive an on-screen confirmation and/or a confirmation message. This confirmation signifies our acceptance of your order but does not necessarily guarantee availability of the chosen products.

1.3 Availability of Products: We strive to ensure all floral arrangements displayed are available. However, due to the perishable and seasonal nature of flowers, certain varieties or colours may need to be substituted with items of equal or greater value. We will endeavour to notify you of any significant substitutions, particularly if the change meaningfully alters the style or size of the bouquet or arrangement selected.

1.4 Delivery Area: Our online flower delivery service is available to addresses within Harold Hill and the surrounding areas as specified on our website. Delivery outside these areas may be refused or subject to additional terms, at our discretion.

1.5 Delivery Dates and Times: While we make every effort to deliver on your chosen date, delivery times cannot be guaranteed. Deliveries are generally made during normal business hours. Same-day delivery may be available for orders placed before a specified cut-off time, stated on the website. For special events or peak periods (such as Valentine’s Day or Mother’s Day), please order early, as demand may affect availability and timing.

Payments

2.1 Accepted Methods: Payment must be made in full at the time of ordering using the payment options available on our website, which may include debit/credit card and selected online payment processors. All payments are processed securely and in accordance with applicable laws and payment industry standards.

2.2 Pricing: All prices displayed are in Pounds Sterling (£) and, where relevant, include VAT. Delivery charges (if applicable) will be indicated separately before you are asked to confirm your order. Prices are subject to change without notice, but orders already confirmed and paid for will not be affected by any subsequent changes.

2.3 Payment Security: Your payment details are handled securely. We do not store your full card details on our servers. Any suspected fraudulent transactions will be reported to the relevant authorities, and your order may be cancelled without notice if fraud is detected or suspected.

Cancellations & Amendments

3.1 Cancellation by the Customer: If you need to cancel an order, please notify us as soon as possible. Cancellations can only be accepted prior to the commencement of the preparation or dispatch of your order. For most standard flower deliveries, this means at least 24 hours’ notice prior to the scheduled delivery date. Orders scheduled for same-day delivery, special events, or custom arrangements may not be eligible for cancellation once confirmed. Personalised or custom products are non-cancellable once preparations have begun.

3.2 Amendments: Amendment requests (such as address corrections or message changes) can only be accommodated if received before the order is prepared or dispatched. Due to the fast-paced nature of flower delivery, we cannot guarantee any changes once your order is in process.

3.3 Cancellation by Us: We reserve the right to cancel an order for reasons including but not limited to: unavailability of items, inability to deliver to the specified location, suspicion of fraudulent activity, or unexpected circumstances beyond our control. If we must cancel your order, you will receive a full refund of any monies paid for the affected products or services.

Returns and Refund Policy

4.1 Fresh Flowers: Due to the perishable nature of flowers, returns are not usually accepted. However, if your order arrives damaged or is not as described, please notify us within 24 hours of delivery, providing photographs and a description of the issue, so we can resolve your complaint.

4.2 Non-Perishable Products: For non-perishable items (such as vases or giftware), your statutory rights apply. Goods must be returned unused and in original packaging, with proof of purchase, within 14 days. Returns must be arranged with us in advance.

4.3 Refunds: Refunds for eligible returns, cancellations, or order issues will be processed within 7 business days to the original method of payment. Please note that bank processing times may vary beyond our control.

Delivery Policy

5.1 Delivery Attempts: Our drivers will attempt delivery to the address provided. If no one is available to receive the flowers, we may leave them in a safe place, with a neighbour, or return them to the shop at our discretion. If product deterioration results from multiple attempted deliveries or collection delays, this is at the recipient’s risk.

5.2 Responsibility: It is your responsibility to ensure that correct delivery details are provided. We cannot be held liable for failed or delayed deliveries resulting from incorrect or incomplete information.

5.3 Force Majeure: We are not liable for any delays or failures in delivery caused by events beyond our reasonable control (including but not limited to extreme weather, public holidays, strikes, or supply shortages).

Liability and Warranty

6.1 General Liability: Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be excluded or limited under UK law.

6.2 Product Quality: We guarantee that our flowers and products will be delivered fresh and in good condition. Should they not meet this standard upon arrival, please notify us within 24 hours with supporting evidence. Our liability is limited to providing a suitable replacement or refund, at our discretion, for affected items.

6.3 Indirect Losses: To the fullest extent permitted by law, we are not liable for indirect or consequential losses arising from your use of our online flower delivery service, including but not limited to missed events, loss of profits, or loss of opportunity.

Customer Conduct

7.1 Lawful Use: By placing an order, you agree not to misuse our website or services. We reserve the right to refuse service without notice if we suspect non-compliance with these Terms or any illegal or inappropriate activity.

Privacy and Data Protection

8.1 Data Handling: Any personal information you provide during the order process is handled in accordance with our privacy policy and UK data protection legislation. We do not share your information with third parties except where necessary to fulfil your order or as required by law.

Intellectual Property

9.1 Copyright: All content, images, product designs, and trademarks on our website are the intellectual property of Florist Harold Hill or its licensors. Use of our online content or branding without prior written consent is prohibited.

Governing Law and Jurisdiction

10.1 Applicable Law: These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms or the use of our online flower delivery service shall be subject to the exclusive jurisdiction of the English courts.

General Provisions

11.1 Updates to Terms: We reserve the right to update or modify these Terms at any time without prior notice. Continued use of our website or services following any changes indicates your agreement to be bound by the new Terms.

11.2 Severability: Should any provision of these Terms be found unenforceable or invalid by a competent authority, the remainder of these Terms will continue in full force and effect.

11.3 Waiver: Any failure by Florist Harold Hill to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

Contact and Complaints

If you have any questions, concerns, or complaints regarding your order or these Terms & Conditions, please get in touch through the website’s contact form. Feedback is welcome and helps us continually improve our online flower delivery service in Harold Hill and the surrounding areas.

Note: These Terms & Conditions are designed to apply uniformly to all customers ordering flower delivery in Harold Hill and neighbouring locations. For any clarification or queries about specific delivery locations or requirements, please review our website or get in touch prior to placing your order.